Refund policy
RETURN & REFUND POLICY
Last updated: September 17, 2026
At MAELORA, we hope you love your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.
30-DAY RETURN POLICY
We accept eligible return requests within 30 days of the date your order is delivered.
To be eligible for a return:
• Items must be unworn, unused, and in their original condition.
• Items must have all original tags attached.
• Items must be returned in their original packaging where applicable.
• Proof of purchase or your order number may be required.
Items that show signs of wear, washing, alteration, damage, stains, perfume, makeup, or other signs of use may not be accepted.
HOW TO REQUEST A RETURN
Before sending any item back, please contact our customer care team:
Email: xelub2859@hotmail.com
Phone: +1 (450) 204-6519
Please include:
• Your full name
• Order number
• Item(s) you would like to return
• Reason for the return
• Photos of the item if it is damaged, defective, or incorrect
Once your return request has been reviewed and approved, we will provide you with return instructions and the appropriate return address.
Please do not send your order back before receiving return authorization and instructions from us.
RETURN LOCATIONS
To better serve customers in different regions, MAELORA may process returns through regional return locations.
Depending on your location and order, your approved return may be directed to a return location in:
• United States
• Europe
• Asia
The exact return address will be provided by our customer care team after your return request has been approved.
Please do not return products to an address found on the original shipping package unless our customer care team specifically instructs you to do so.
Returns sent to an unauthorized or incorrect address may experience delays and may not be eligible for processing.
RETURN SHIPPING
Unless the item you received is defective, damaged, incorrect, or otherwise required by applicable law, customers are generally responsible for return shipping costs.
Original shipping charges are generally non-refundable, except where required by applicable law.
We recommend using a trackable shipping service when returning your order.
MAELORA is not responsible for return packages lost in transit before they are received at the designated return location.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
Email: xelub2859@hotmail.com
Please provide your order number and clear photos showing the issue.
After reviewing your request, we will provide an appropriate resolution in accordance with the circumstances and applicable consumer protection laws.
NON-RETURNABLE ITEMS
Certain products may not be eligible for return, including:
• Items that have been worn, washed, altered, or damaged after delivery
• Items without their original tags, where applicable
• Items marked as final sale, where permitted by applicable law
• Gift cards
• Personalized or customized products
• Items that cannot be returned for hygiene or health-protection reasons once opened, where permitted by applicable law
If you are unsure whether your item is eligible for return, please contact us before sending it back.
Your statutory consumer rights are not affected by this policy.
EXCHANGES
If you would like a different size, color, or item, please contact our customer care team.
Depending on product availability and your location, we will provide instructions regarding the available exchange or return options.
REFUNDS
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, the refund will be issued to your original payment method.
Please note that processing times may vary depending on your bank, credit card issuer, or payment provider.
REFUND PROCESSING TIME
After an approved return has been received and inspected, please allow approximately 5–10 business days for us to process the refund.
After the refund has been issued by us, your bank or payment provider may require additional time for the funds to appear in your account.
If more than 15 business days have passed since we confirmed that your refund was issued, please contact us.
ORDER CANCELLATIONS
If you would like to cancel or modify an order, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request.
However, once an order has entered processing or has been shipped, we may not be able to cancel or modify it. In this case, you may request a return after receiving the order, subject to this Return & Refund Policy.
REFUSED OR UNDELIVERABLE PACKAGES
If a package is returned to us because of an incorrect or incomplete shipping address, refusal of delivery, or failure to collect the package, additional shipping charges may apply before the order can be resent.
Refund eligibility for returned or undeliverable packages will be determined after the package has been received and inspected and is subject to applicable law.
EUROPEAN CUSTOMERS
If you are located in a jurisdiction that provides statutory cancellation or withdrawal rights for online purchases, including qualifying consumers in the European Economic Area, those statutory rights apply in addition to this policy.
Where applicable, eligible consumers may have the right to cancel certain online purchases within 14 days without providing a reason, subject to applicable exclusions and legal requirements.
Nothing in this policy is intended to limit rights provided to you under mandatory consumer protection laws.
CONTACT US
If you have any questions regarding returns, exchanges, cancellations, or refunds, please contact us:
MAELORA
Email:
xelub2859@hotmail.com
Phone:
+1 (450) 204-6519
Website:
maelora.shop
Customer care inquiries are handled during business days.
POLICY UPDATES
MAELORA may update this Return & Refund Policy from time to time to reflect changes to our operations, services, or legal requirements.
The latest version of this policy will be published on our website.