Shipping policy
SHIPPING POLICY
Last updated: September 17, 2026
Thank you for shopping with MAELORA. Please review our shipping information below before placing your order.
ORDER PROCESSING
After your order is placed, please allow approximately 1–5 business days for order processing.
During peak seasons, holidays, promotional periods, or periods of high order volume, processing may require additional time.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
ESTIMATED DELIVERY TIME
Our estimated delivery time is:
20–30 days
This estimated delivery timeframe applies to all destinations we currently serve, including the United States, Canada, Europe, Asia, and other available international destinations.
Please note that the 20–30 day delivery timeframe is an estimate and begins after your order has been processed and shipped.
Delivery times are not guaranteed and may vary depending on the destination, carrier, customs processing, local delivery conditions, holidays, weather conditions, or other circumstances outside our reasonable control.
SHIPPING COSTS
FREE SHIPPING is available on orders over $69.
For orders under $69, applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.
Shipping rates may vary depending on the destination, order value, and available shipping method.
INTERNATIONAL SHIPPING
MAELORA may ship to customers in multiple countries and regions.
Estimated international delivery time is generally 20–30 days after shipment.
International orders may be subject to customs inspections, import duties, taxes, or other charges imposed by the destination country.
Where applicable, customers are responsible for import duties, customs charges, taxes, or other fees unless otherwise stated during checkout.
Customs processing may cause additional delivery delays.
ORDER TRACKING
When tracking information is available, it will be provided by email after your order has shipped.
Please allow some time for tracking information to become active after receiving your shipping confirmation.
Tracking updates are provided by the shipping carrier and may not always update immediately.
DELIVERY DELAYS
While we aim to have orders delivered within approximately 20–30 days after shipment, delays may occasionally occur.
Possible causes of delays include:
• Customs processing
• Carrier delays
• Severe weather
• Public holidays
• High shipping volumes
• Local delivery disruptions
• Incorrect or incomplete delivery information
• Circumstances outside our reasonable control
If your order is significantly delayed, please contact our customer care team for assistance.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your:
• Full name
• Street address
• Apartment or unit number, if applicable
• City
• State or province
• Postal or ZIP code
• Country
• Phone number
If you notice an error in your shipping information, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to modify the shipping address.
FAILED OR UNDELIVERABLE DELIVERY
If an order cannot be delivered because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or another issue attributable to the recipient, the package may be returned to the sender or designated return facility.
Additional shipping charges may apply if the customer requests that the package be shipped again.
LOST PACKAGES
If your tracking information indicates that your package may be lost in transit, please contact us.
We will review the available tracking information and assist you with the appropriate next steps.
Please note that carrier investigations may require additional processing time.
PACKAGES MARKED AS DELIVERED
If your tracking information shows that your package has been delivered but you cannot locate it, please:
• Check around your delivery location.
• Check with household members or neighbors.
• Check with your building reception or mailroom, if applicable.
• Contact the shipping carrier for additional delivery information.
If you are still unable to locate your package, please contact MAELORA customer care and we will assist you in reviewing the situation.
MULTIPLE PACKAGES
In some cases, items from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive separate tracking information and packages may arrive at different times.
ORDER CHANGES AND CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible.
We will make reasonable efforts to accommodate your request.
However, once an order has been processed or shipped, changes or cancellations may no longer be possible.
CONTACT US
If you have questions about shipping, delivery, or tracking, please contact us:
MAELORA
Email:
xelub2859@hotmail.com
Phone:
+1 (450) 204-6519
Website:
maelora.shop